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-The actors of the subscription must have a pointed CRM approach. Subscribers have a sense of belonging to a kind of community that can be justified by different criteria according to the brands: tariff advantages, exclusive products or services, life facilitator, avant-gardism, specific values ​​... The subscriber is not a customer like any other .+=About OUCEL=
-The product or service is adapted to the constraints of a subscription sale.+
-The offer is built to be part of a sustainable relationship and therefore meet the needs of the long-term subscriber as closely as possible.+The Ontario Universities’ Council on e-Learning (OUCEL) is a working group that provides leadership regarding e-learning. Representatives on OUCEL are committed to e-learning that enhances student learning and engagement. OUCEL further encourages a scholarly approach towards e-learning in relation to teaching, research, and service – core values of Ontario Universities.
-The back office processing is processed and the customer relationship adapted to a proximity communication with the VIP ++ client that is the subscriber.+
-And finally, the relational program is powerful to miss no key moment:+
-'''Welcome process - We welcome a subscriber with care.'''+For more information:
-Product / Service Delivery - Ensures subscriber satisfaction with every delivery / use of the service. We do not hesitate to solicit subscriber notices.+*[[Governance]]
- Adaptation of the offer to the behavior of the subscriber - We do not hesitate to contact the subscriber to upgrade or downgrade his offer to adapt to his needs and ensure its satisfaction.+*[[Contact Information]]
-Support for changes to offers - It simplifies the process of changing the subscription.+*[[2019 Stewardship Committee]]
 +<!-- * [https://kumu.brocku.ca/common/Image/8/81/OUCeLOrganizationalPurpose-2017.pdf OUCEL Organizational Purpose 2017] -->
-Presence at any time of any change - We accompany the subscriber in all its efforts with the brand. We mark all the stages by clear and adapted communications. 
-VIP-type customer relationship with quality service - The customer is treated as the customer of a large hotel regardless of their level of contribution to the business model. 
-Follow-up of the complaints by their treatment then making sure, with the customer, that the incident is perfectly regulated. 
-Loyalty actions focused on the moments of fragility of the subscriber that is marked by the attrition curves or specific behaviors such as walking on the CGV page (General Terms and Conditions of Sale) of the website. 
-A processing of requests for systematic cancellation . We must understand, try to retain and, in any case, leave a good image, even in case of permanent cancellation. Any opportunity to contact a subscriber must be seized and used to improve the relationship and the life . At SubscriptionFlow, our [https://www.subscriptionflow.com/subscription-management-software/ subscription management software] consultants have a strong CRM culture applied to the subscription and support our customers in the deployment of appropriate relationship programs . With a business model subscription, the company must become a "subscriber centric" . The future of the subscription rests on the end of the subscriber's era "pigeon" and "cash cow" and on a qualitative relational approach with adapted VIP treatment, and a real dedicated CRM approach.+Aims of OUCeL:
 +* Take an active leadership role in advancing the profile and effectiveness of eLearning initiatives in the Ontario postsecondary sector.
 +* Encourage an evidence-based approach towards e-learning in relation to teaching, research, and services to enhance student learning and engagement– core values of Ontario universities.
 +* Facilitate innovation and research activities to enhance e-learning effectiveness within or among member institutions.
 +* Work collegially and in consultation with other provincial committees and organizations such as: Council of Ontario Educational Developers (CO-ED), Ontario Council for University Lifelong Learning (OCULL), * Ontario Council of University Libraries (OCUL), Education Technology Committee of Colleges Ontario, Ontario Learn and Contact North.
 +* Seek opportunities for representation of OUCeL members on advisory committees, stewardship committees and other planning groups developing provincial support strategies for administrators, instructors and learners.
 +* Provide an opportunity for members to stay current with regard to emerging technologies, trends and vendor offerings.
 +* Share information, policy and practices related to institutional adoption of key technologies and eLearning strategies.
 + 
 +=[[:Category:Meeting|Meetings]]=
 +*[[Summer Institute 2019]] - Guelph
 +*[[Winter Meeting 2019]] - York University
 +*[[Summer Institute 2018]] - McMaster
 +*[[Winter Meeting 2018]] - Ryerson
 +*[[Summer Institute 2017]] - Ottawa University
 +*[[Winter Meeting 2017]] - OCADU
 +*[[Summer Institute 2016]] - Wilfrid Laurier
 +*[[Winter Meeting 2016]] - uToronto
 +*[[Summer Institute 2015]] - Windsor
 +*[[Winter Meeting 2015]] - Ryerson
 +*[[Summer Institute 2014]] - Nipissing (Bracebridge campus)
 +*[[Spring Meeting 2014]] - uToronto
 +*[[Summer Institute 2013]] - Brock
 +*[[Summer Institute 2012]] - UOIT
 +*[[Summer Institute 2011]] - Toronto (OISE)
 +*[[Summer Institute 2010]] - Guelph
 +*[[Summer Institute 2009]] - uOttawa and Carleton
 +*[[Summer Institute 2008]] - uWaterloo
 +*[[Fall Meeting 2007]] - Ryerson
 +*[[Summer Institute 2007]] - MARs Innovation District (COU)
 + 
 +==Institutional Technology Information==
 + 
 +*[https://docs.google.com/spreadsheets/d/1FuQpD9n9MuIQstIboaOrMKsy8TM7itxmba4TTdTZYg4/edit#gid=0/ Institutional Technology Information (Google Sheet) updated 2019 ]
 + 
 +==Partnerships==
 + 
 +===eCampusOntario===
 +*[http://ecampusontario.ca eCampusOntario website]
 + 
 +===Council of Ontario Educational Developers (COED)===
 + 
 +*[http://www.coedcfpo.ca/ COED website]
 + 
 +===OCULL===
 +*[http://www.ocull.ca OCULL]

Revision as of 09:31, 11 October 2019

Contents

About OUCEL

The Ontario Universities’ Council on e-Learning (OUCEL) is a working group that provides leadership regarding e-learning. Representatives on OUCEL are committed to e-learning that enhances student learning and engagement. OUCEL further encourages a scholarly approach towards e-learning in relation to teaching, research, and service – core values of Ontario Universities.

For more information:


Aims of OUCeL:

  • Take an active leadership role in advancing the profile and effectiveness of eLearning initiatives in the Ontario postsecondary sector.
  • Encourage an evidence-based approach towards e-learning in relation to teaching, research, and services to enhance student learning and engagement– core values of Ontario universities.
  • Facilitate innovation and research activities to enhance e-learning effectiveness within or among member institutions.
  • Work collegially and in consultation with other provincial committees and organizations such as: Council of Ontario Educational Developers (CO-ED), Ontario Council for University Lifelong Learning (OCULL), * Ontario Council of University Libraries (OCUL), Education Technology Committee of Colleges Ontario, Ontario Learn and Contact North.
  • Seek opportunities for representation of OUCeL members on advisory committees, stewardship committees and other planning groups developing provincial support strategies for administrators, instructors and learners.
  • Provide an opportunity for members to stay current with regard to emerging technologies, trends and vendor offerings.
  • Share information, policy and practices related to institutional adoption of key technologies and eLearning strategies.

Meetings

Institutional Technology Information

Partnerships

eCampusOntario

Council of Ontario Educational Developers (COED)

OCULL

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