Beheshtian, Sara - 911 Operator

From What can you do with a degree in psychology?

Job Title Emergency 911/Non-Emergency Operator and Police Dispatcher (Sara Beheshtian)

General Overview

Emergency Communications are available 24-hour available service. Operators make inbound and outbound calls from a call centre to address a variety of civilian questions, concerns and reports (E-Comm 9-1-1, 2011). The operator acts as a first responder for emergency and non-emergency related matters (E-Comm 9-1-1, 2011). They are required to listen, communicate as well as dispatch the appropriate services and service persons to the appropriate location (E-Comm 9-1-1, 2011). This job entails working shift work, evenings, weekends and holidays (Toronto Police Service, 2014). The operator must be equipped to handling stressful situations and should be able to carry out tasks accurately and in a calm manor (Toronto Police Service, 2014). These professionals exhibit great organization, a strong ability to multitask and work well under pressure (Toronto Police Service, 2014). This job also requires operators to be respectful, and adhere to strict confidentiality policies and perform with integrity and honesty (Toronto Police Service, 2014).