Trainor, K. J., Andzulis, J. M., Rapp, A., and Agnihotri, R. (2014). Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM. Journal of Business Research, 67(6), 1201-1208.

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-==A description of the article==+A description of the article.
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-==Its strengths==+Its strengths
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-==Its weaknesses==+Its weaknesses
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A description of the article.

Its strengths

Its weaknesses

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